Frequently Asked Questions

ENLumiVolt

Frequently Asked Questions

Everything you need to know about orders, shipping, returns, and products.

Shipping

Do you ship worldwide?

Yes — ENLumiVolt ships globally. Free worldwide shipping is available on all orders.

How long does delivery take?

Standard delivery typically takes 7–20 business days depending on your location. Tracking information is provided once your order has been dispatched.

Will I receive a tracking number?

Yes. You will receive a tracking number by email once your order has been shipped. You can use this to monitor your delivery status.

Are there any customs or import duties?

Orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please contact us at support@enlumivolt.com to initiate a return.

What if my item arrives damaged or defective?

If your item arrives damaged or not as described, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.

How long do refunds take?

Refunds are processed within 5–10 business days of receiving the returned item. You will be notified by email once your refund has been issued.

Products & Compatibility

What voltage are your products compatible with?

Most ENLumiVolt products support a wide voltage range of 100V–240V and are compatible with electrical systems worldwide. Individual product specifications are listed on each product page. Solar-powered products operate independently of mains voltage.

Are your outdoor products waterproof?

Yes — all outdoor products in our collection carry an IP65 or IP55 waterproof rating, making them suitable for year-round outdoor use in rain, humidity, and varying temperatures.

Do your smart lights work with Alexa or Google Home?

Select smart lighting products are compatible with voice assistants including Amazon Alexa, Google Home, Tmall Genie, and Xiaomi. Compatibility details are listed on each individual product page.

What plug type do your products use?

Products are available with AU, EU, UK, and US plug options. Please select the correct plug type for your region when placing your order.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout depending on your region.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@enlumivolt.com if you need to make changes.

I haven’t received my order confirmation email — what should I do?

Please check your spam or junk folder. If you still cannot find it, contact us at support@enlumivolt.com with your name and order details and we will resend it.