Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@enlumivolt.net.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@enlumivolt.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@enlumivolt.net.

Refund Policy

Effective Date: August 2, 2026

Thank you for shopping with ENLUMIVOLT. Customer satisfaction is important to us, and we are committed to providing a fair and transparent refund process. Please read our policy carefully before making a purchase.

1. Return Eligibility

We accept return requests within 7 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Be accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

We do not accept returns or refunds for:

Items that have been used, installed, or altered by the customer.
Products damaged due to misuse, negligence, or improper installation.
Orders with incorrect shipping information provided by the customer.
Delays caused by customs clearance, severe weather, natural disasters, strikes, or other events beyond our control.
Orders refused by the customer after shipment, unless otherwise agreed.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

Your order number.
A description of the issue.
Clear photographs of:
- The item received.
- The shipping packaging.
- The shipping label (if applicable).

After reviewing your claim, we may offer:

A replacement item.
A partial refund.
A full refund.

The appropriate resolution will depend on the nature of the issue.

4. Lost Packages

If your package is confirmed lost during transit, we will investigate the shipment with the shipping carrier.

If the package is confirmed lost, we will either:

Send a replacement at no additional cost, or
Issue a full refund.

5. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

6. Return Shipping

If the return is due to our error (such as receiving a defective or incorrect item), we will cover any applicable return shipping costs where required.

If a return is approved for any other reason, the customer may be responsible for return shipping expenses.

Please do not return any item without first contacting our customer support team for return instructions.

7. Refund Process

Once your return or claim has been reviewed and approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to be processed. Processing times may vary depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

8. Chargebacks

If you experience any issue with your order, we kindly ask that you contact our customer support team before initiating a payment dispute or chargeback. We are committed to resolving all concerns promptly and fairly.

9. Fraud Prevention

To protect our customers and our business, we reserve the right to refuse refund requests that are determined to be fraudulent, abusive, or inconsistent with this policy.